Refund policy
Thank you for shopping at Hadiora Paws. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., pet food, treats)
- Items on sale or marked as final sale
- Gift cards
How to Initiate a Return
To start a return, please contact us at hadiora6578@gmail.com with your order number and reason for return. We will respond within 2–3 business days with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven't received a refund yet, please check your bank account, then contact your credit card company or bank. If you've done all of this and still have not received your refund, please contact us at hadiora6578@gmail.com.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at hadiora6578@gmail.com.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. Original shipping charges are non-refundable.
Contact Us
If you have any questions about our return and refund policy, please contact us at: 📧 hadiora6578@gmail.com